Support for the integration of refugees

The responsibility of the High Commission for Migration (ACM, I.P.) is, within the terms of reference of its assigned attributions, to support the integration of refugees, including those relocated, resettled and spontaneous in need of international protection.
To this end, with the publication of the Administrative Rule No. 203/2016 of July 25th, the ACM, I.P. services were reconfigured and adapted, in particular, the National and Local Support Centres for the Integration of Migrants (CNAIM and CLAIM) to ensure refugees are provided with adequate services to their needs.
For the implementation and execution of the policies for the reception and integration of refugees and beneficiaries of international protection, a Support Unit for the Integration of Refugees was created, responsible for the following, among others:
permanent update of the mapping of availabilities for the reception of refugees in Portugal;
registration and permanent update of the reception of refugees in Portugal;
support and monitoring of local institutions hosting refugee people to support integration through follow-up visits;
articulation with civil society and local authorities in the collection of proposals for the reception of refugees;
assistance on arrival at the airport, in coordination with the foster institutions;
raising public awareness on refugee issues;
support the institutions in the integration process, in particular through the provision of the services of the National Support Centres for the Integration of Migrants, Local Support Centres for the Integration of Migrants, Telephone Translation Service (TTS), Programme - Portuguese for All, mainly through its e-learning version, aiming at  learning the Portuguese language;
ensure mediation in the scope of social intervention, through the Social Affairs and Inclusion Offices (GASI) – before Social Support Offices (GAS) – in the CNAIMs (Lisbon, North and Algarve);
take over the monitoring and allocation of community European Union funds within the framework of the mission conferred to the ACM, I.P.;
ensure the representation of the ACM, I.P. in national and international instances concerning the area of  refugees.
Contact the National Support Centres for the Integration of Migrants on refugiados@acm.gov.pt
The High Commission for Migration also integrates the Working Group on the European Agenda on Migration. This Group, created by the Government on September 3, 2015 (Order no. 10041-A/2015,) has a multidisciplinary representation:
1. Directorate-General for European Affairs/Ministry of Foreign Affairs  (DGEA/MNE)
2. Immigration and Borders Service (SEF)
3. Institute of Social Security (ISS, I.P.)
4. Institute of Employment and Professional Training (IEFP, I.P.)
5. Directorate-General for Health (DGS)
6. Directorate-General for Education (DGE)
7. High Commission for Migration (ACM, I.P.)
Where necessary, the Working Group welcomes representatives of local authorities and non-governmental organizations.
Know more about the Working Group on the European Agenda on Migration at www.refugiados.acm.gov.pt

Linha de Apoio a Migrantes
808 257 257 (a partir da rede fixa)
21 810 61 91 (a partir de rede móvel e para quem efetua a ligação do estrangeiro)
 

CNAIM - Centro Nacional de Apoio à Integração de Migrantes

CNAIM Lisboa

Rua Álvaro Coutinho, 14
1150 - 025 Lisboa
Fax: 21 810 61 17
WebSite: http://www.acm.gov.pt/  
E-mail: informacoes@acm.gov.pt

Horários:
De 2.ª a 6.ª das 8h00 às 17h00
Nota: Devido ao número de utentes do Centro pode haver limitações de senhas para determinados serviços.

Transportes
Metro: Linha verde, estação "Anjos" ou "Intendente"
Autocarros Carris: 712, 730, 726, 708

Latitude: 38.72492748292166 ou 38º 43' 30'' N
Longitude: -9.134284257888794 ou 9º 8' 3'' W
 

CNAIM Norte
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
Endereço eletrónico: informacoes@acm.gov.pt

Horários
De 2.ª a 6.ª das 8h00 às 17h00
Nota: Devido ao número de utentes do Centro pode haver limitações de senhas para determinados serviços.

Transportes
Metro: estação “Casa da Música"
 

CNAIM Algarve
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
Endereço eletrónico: informacoes@acm.gov.pt

Horários:
2.ª a 6.ª, das 8h30 às 17h00

Transportes
Minibus (circuito 3) da Câmara Municipal


Alto Comissariado para as Migrações- ACM, I.P. (Sede)
R. Álvaro Coutinho, 14
1150 - 025 Lisboa
Tel: 218106100
Fax: 218106117
acm@acm.gov.pt
 

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

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