What to do if you are a victim or have knowledge of discriminatory practices?

Any person or institution that becomes aware of any situation which might be considered administrative offense shall circulate it to one of the following:
a) Member of government that has the charge of the area of equality;
b) High Commission for Migrations (ACM);
c) Commission for Equality and Against Racial Discrimination (CICDR);
d) General-Inspection competent in the matter.
The entities referred to in the first three paragraphs, upon learning of an administrative offense, send the case to the competent General Inspection, which will conduct its statement.
 
You can file your complaint by one of the following:
 
  • Fill in the online complaint form available in: http://www.cicdr.pt/en/queixas;
  • Send complaint by mail, addressed to CICDR, to Rua Álvaro Coutinho, nº 14-16, 1250-025 Lisboa;
  • written complaint with the facts considered discriminatory, sent by email to:  cicdr@acm.gov.pt;
  • personally in any of the entities referred to above, and make a written submission which report the facts as discriminatory
 
  • In the complaint you should consider the following:
  • full identification (name, number of the identification, expiration date, taxpayer number, address, telephone number and email address)
  • A detailed description of all facts and circumstances that have occurred acts of discrimination, written in an objective, hard data should be indicated as the date and the location and identification of the alleged perpetrators;
  • Indication of witnesses (names, number of identity cards, addresses, contacts, phone, email);
  • You should note also the following:
  • under the law, who claim to have suffered discrimination, support it, presenting the facts of the susceptible appears to indicate;
  • It is very important to present all evidence available to it, namely, the complete identification of all stakeholders and all the details that occurred in the commission of such acts (or failure thereof) in order to compete for the success of research;
  • The evidence of attitudes that, by act or omission, are based on discriminatory grounds should not, by itself, cause him to give up the complaint.
 
 
It is recommended that in situations that have occurred in the complaints establishments or public institutions be expressed in the Complaints Book.
 
Analyzed the facts contained in the complaint, verified the existence of sufficient evidence, the case will be referred to the General Inspection for the matter to proceed to the investigation of alleged and respective presentation of evidence. In the end, the General Inspection issue a final report with conclusions on the evidence produced.
This report is sent to the Standing Committee of CICDR to rule on the extent of the penalty to be imposed by the High Commission for Migrations and president of the Court.

Linha de Apoio a Migrantes
808 257 257 (a partir da rede fixa)
21 810 61 91 (a partir de rede móvel e para quem efetua a ligação do estrangeiro)
 

CNAIM - Centro Nacional de Apoio à Integração de Migrantes

CNAIM Lisboa

Rua Álvaro Coutinho, 14
1150 - 025 Lisboa
Fax: 21 810 61 17
WebSite: http://www.acm.gov.pt/  
E-mail: informacoes@acm.gov.pt

Horários:
De 2.ª a 6.ª das 8h00 às 17h00
Nota: Devido ao número de utentes do Centro pode haver limitações de senhas para determinados serviços.

Transportes
Metro: Linha verde, estação "Anjos" ou "Intendente"
Autocarros Carris: 712, 730, 726, 708

Latitude: 38.72492748292166 ou 38º 43' 30'' N
Longitude: -9.134284257888794 ou 9º 8' 3'' W
 

CNAIM Norte
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
Endereço eletrónico: informacoes@acm.gov.pt

Horários
De 2.ª a 6.ª das 8h00 às 17h00
Nota: Devido ao número de utentes do Centro pode haver limitações de senhas para determinados serviços.

Transportes
Metro: estação “Casa da Música"
 

CNAIM Algarve
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
Endereço eletrónico: informacoes@acm.gov.pt

Horários:
2.ª a 6.ª, das 8h30 às 17h00

Transportes
Minibus (circuito 3) da Câmara Municipal


Alto Comissariado para as Migrações- ACM, I.P. (Sede)
R. Álvaro Coutinho, 14
1150 - 025 Lisboa
Tel: 218106100
Fax: 218106117
acm@acm.gov.pt
 

The information presented is purely indicative, with the main purpose  to provide general guidance without exempt, at any case, the consultation with the competent authorities and the use of professional advice regarding the addressed themes

Web Form Web Form

Olá, em que posso ajudar?

Deixe um email com a sua questão ou contacte 808 257 257 / (+351) 218 106 191, das 9:00h às 19:00h, de segunda a sexta.

This field is mandatory.
This field is mandatory.
This field is mandatory.

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

Powered By Liferay

Fechar popup

Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.