App My CNAIM and Migrant Forum


The High Commission for Migration (ACM, I.P.) created two channels of communication, interaction and participation, to facilitate the access of migrants and refugees to services promoted by the institute: the app MY CNAIM and the Migrant Forum. The two platforms are available in Portuguese, English and Arabic languages.
Migrant Forum

The Migrant Forum is an online platform that allows migrants and refugees to interact with the services of the High Commission for Migration (ACM, I.P.), promoting greater proximity and clarifying doubts.


The app My CNAIM is an application that facilitates the access of migrants and refugees to information, such as documentary regularization, housing, health, education, recognition of academic qualifications, among other relevant data about Portugal. Available for the IOS and Android operating systems, the app My CNAIM also allows, through the geo-referencing system, the location of services such as the National and Local Support Centers for the Integration of Migrants (CNAIM and CLAIM, respectively), immigrant associations, professional integration offices and refugee associations, among others.  

The app My CNAIM and the Migrant Forum were developed in the context of the My CNAIM project co-financed by the System to Support the Modernization and Capacitation of Public Administration (SAMA2020) and the Competitiveness and Internationalization OP (COMPETE 2020) under the European Regional Development Fund (ERDF).

Stay at home. Use online assistance and telephone support for remote services

Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)

National Support Centres for the Integration of Migrants (CNAIM)

Face-to-face service at CNAIM Norte, Lisboa and Algarve is conditioned. Avoid unnecessary travel. Opt for the telephone service, through the Migrant Support Line, app My CNAIM or by email.

CNAIM Lisbon

Face-to-face service by appointment only
Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17

Face-to-face service by appointment only
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17

CNAIM Algarve
Face-to-face service by appointment only
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro


Information Table of the Plan for Lifting Lockdown also available in Arabic (ar)Bangla (bn)French (fr)Hindi (hi)Mandarin (zh)Nepalese (ne)Portuguese (pt)Romanian (ro) e Russian (ru).

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

Powered By Liferay

Fechar popup

Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do