Outreach Teams

In order to be closer to the immigrants, CNAIM (National Support Centres for the Integration of Migrants (CNAIM) created Outreach Teams that, on request, go to the neighborhoods and institutions and provide specialized services in the various areas related to the lives of immigrants.

The intervention of Outreach Teams also expanded the response means of NGO's and immigrant associations, who are daily faced with situations to which they may not have or know the answer.

The services are performed by specialized technicians who seek to clarify and guide foreign nationals on various immigrant everyday issues:

 

- Regularization of residence in Portugal;

- Access to Portuguese nationality;

- Family Reunification;

- Access to Health and Education.

In situations that are more complex and that require more attention, the Outreach Teams report the situation to the National Support Centres for the Integration of Migrantes (CNAIM), taking into account the immigrant's area of residence. In these cases, an appointment is made at CNAIM Lisbon, North and Algarve.

 

The institutions that are interested in this partnership work directed to the immigrant communities should contact the ACM, I.P., via the following email address:

susana.oliveira@acm.gov.pt, by telephone: +315 218106100 or fax: + 351 218106117.

 


Stay at home. Use online assistance and telephone support for remote services


Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)
 

National Support Centres for the Integration of Migrants (CNAIM)

Face-to-face service at CNAIM Norte, Lisboa and Algarve is conditioned. Avoid unnecessary travel. Opt for the telephone service, through the Migrant Support Line, app My CNAIM or by email.

CNAIM Lisbon

Face-to-face service by appointment only
Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17
Website: www.acm.gov.pt
E-mail: cnaim.lisboa@acm.gov.pt

CNAIM North
Face-to-face service by appointment only
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt

CNAIM Algarve
Face-to-face service by appointment only
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
E-mail: cnaim.algarve@acm.gov.pt 

PO ISE: fundos.portugal2020@acm.gov.pt
FAMI: fundos.comunitarios@acm.gov.pt

Information Table of the Plan for Lifting Lockdown also available in Arabic (ar)Bangla (bn)French (fr)Hindi (hi)Mandarin (zh)Nepalese (ne)Portuguese (pt)Romanian (ro) e Russian (ru).

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.