What to do if you are a victim or have knowledge of discriminatory practices?

Any person or institution that becomes aware of any situation which might be considered administrative offense shall circulate it to one of the following:
a) Member of government that has the charge of the area of equality;
b) High Commission for Migrations (ACM);
c) Commission for Equality and Against Racial Discrimination (CICDR);
d) General-Inspection competent in the matter.
The entities referred to in the first three paragraphs, upon learning of an administrative offense, send the case to the competent General Inspection, which will conduct its statement.
You can file your complaint by one of the following:
  • Fill in the online complaint form available at www.cicdr.pt/queixas;
  • Send complaint by mail, addressed to CICDR, to Rua Álvaro Coutinho, nº 14-16, 1250-025 Lisboa;
  • written complaint with the facts considered discriminatory, sent by email to:  cicdr@acm.gov.pt;
  • personally in any of the entities referred to above, and make a written submission which report the facts as discriminatory
  • In the complaint you should consider the following:
  • full identification (name, number of the identification, expiration date, taxpayer number, address, telephone number and email address)
  • A detailed description of all facts and circumstances that have occurred acts of discrimination, written in an objective, hard data should be indicated as the date and the location and identification of the alleged perpetrators;
  • Indication of witnesses (names, number of identity cards, addresses, contacts, phone, email);
  • You should note also the following:
  • under the law, who claim to have suffered discrimination, support it, presenting the facts of the susceptible appears to indicate;
  • It is very important to present all evidence available to it, namely, the complete identification of all stakeholders and all the details that occurred in the commission of such acts (or failure thereof) in order to compete for the success of research;
  • The evidence of attitudes that, by act or omission, are based on discriminatory grounds should not, by itself, cause him to give up the complaint.
It is recommended that in situations that have occurred in the complaints establishments or public institutions be expressed in the Complaints Book.
Analyzed the facts contained in the complaint, verified the existence of sufficient evidence, the case will be referred to the General Inspection for the matter to proceed to the investigation of alleged and respective presentation of evidence. In the end, the General Inspection issue a final report with conclusions on the evidence produced.
This report is sent to the Standing Committee of CICDR to rule on the extent of the penalty to be imposed by the High Commission for Migrations and president of the Court.

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

You can still opt for the telephone service, through the Migrant Support Line, app My CNAIM or by e-mail

Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)

National Support Centres for the Integration of Migrants (CNAIM)

CNAIM Lisboa

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17
E-mail: cnaim.lisboa@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Algarve
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
Tel: 808 257 257 | 21 810 61 91 (Migrant Support Line)
E-mail: cnaim.algarve@acm.gov.pt
From Monday to Friday, between 8:30 am and 5 pm



COVID-19 vaccination: online platform for registration of foreign citizens without a SNS (National Health Service) user number

Information cards on COVID-19 vaccination:

. Arabic (ar)
. English (en)
. French (fr)
. Hindi (hi)
. Mandarin (zh)
. Nepalese (ne)
. Portuguese (pt)
. Romanian (ro)
. Russian (ro)
. Spanish (es)
. Thai (th)
. Ukrainian (uk)

If you have a SNS (National Health Service) user number, please self-schedule your appointment

If you need support with registration and/or self-scheduling, or if you are facing constraints in the process, you can contact us by e-mail: covid19@acm.gov.pt

More information about the COVID-19 vaccination

Lockdown Easing Plan: Schedule and Rules

Lockdown Easing FAQ's

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

The information presented is purely indicative, with the main purpose  to provide general guidance without exempt, at any case, the consultation with the competent authorities and the use of professional advice regarding the addressed themes

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.