What is the Mentors Program for Migrants?

The Mentors Program for Migrants is an initiative that, through volunteering, promotes exchange experiences, assistance and support between portuguese citizens and immigrants. Allows mutual knowledge, in which the differences fade in the resolution of the same struggles, daily worries and challenges.

The Mentors Program for Migrants is an initiative promoted by the High Commission for Migrations, IP (ACM) and developed, in all the country, by a group of local partners, with the purpose of promoting, through volunteering, exchange experiences, assistance and support between migrants.

This action allows, mutual knowledge, in which the differences fade in the resolution of the same struggles, daily worries and challenges.

For the mentored migrants, this measure may mean the resolution of a more important necessity of the daily life or, even though, the opportunity to receive the main support to the accomplishment of a dream.

The mentors, volunteers, can through this experience, develop its personal skills, discovering daily one major opening to the diversity, and pursue its participative citizenship.

For their part, the associated entities see in this experience one enrichment  experience of their personal associates, with positive results in the work environment and in the organizational culture.

Is simultaneously one welcoming measure and  migrants integration – through volunteer members that support in different areas - and an awareness to the intercultural dialogue, involvement and volunteering with the welcoming society.


  • Need guidance to solve a specific necessity?

  • Would like to be followed by a voluntary mentor?

  • Look for a better contact and knowledge of the portuguese society?

We have a voluntary mentor network that can help, support, guide and follow the necessities solution and/or the daily challenges.

  • Make the curriculum vitae appealing.

  • Prepare a job interview.

  • Be an entrepreneur/businessman, the mentor can give support to make a business plan, a communication plan.

  • Buy / rent a house: guidance / support.

  • Better understanding of Public Administration (the services).

  • Better understanding of the attitudes of my colleagues / neighbors.

  • Practise the portuguese language.

Go to the platform https://mentores.acm.gov.pt/home to sign in.
See the list here.
To know better this Program, by the voice of who attended, know the voluntary mentors testimonies and the Migrants.
Go to the platform here: https://mentores.acm.gov.pt/home to register.
 Send an e-mail to: mentores@acm.gov.pt

Stay at home. Use online assistance and telephone support for remote services

Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)

National Support Centres for the Integration of Migrants (CNAIM)

Face-to-face service at CNAIM Norte, Lisboa and Algarve is conditioned. Avoid unnecessary travel. Opt for the telephone service, through the Migrant Support Line, app My CNAIM or by email.

CNAIM Lisbon

Face-to-face service by appointment only
Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17
Website: www.acm.gov.pt
E-mail: cnaim.lisboa@acm.gov.pt

Face-to-face service by appointment only
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt

CNAIM Algarve
Face-to-face service by appointment only
Contact the Migrant Support Line
808 257 257
21 810 61 91
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
E-mail: cnaim.algarve@acm.gov.pt



COVID-19 vaccination: online platform for registration of foreign citizens without a SNS (National Health Service) user number

Information cards on COVID-19 vaccination:

. Arabic (ar)
. English (en)
. French (fr)
. Hindi (hi)
. Mandarin (zh)
. Nepalese (ne)
. Portuguese (pt)
. Romanian (ro)
. Russian (ro)
. Spanish (es)
. Thai (th)
. Ukrainian (uk)

If you have a SNS (National Health Service) user number, please self-schedule your appointment

If you need support with registration and/or self-scheduling, or if you are facing constraints in the process, you can contact us by e-mail: covid19@acm.gov.pt

More information about the COVID-19 vaccination

Lockdown Easing Plan: Schedule and Rules

Lockdown Easing FAQ's

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

The information presented is purely indicative, with the main purpose  to provide general guidance without exempt, at any case, the consultation with the competent authorities and the use of professional advice regarding the addressed themes

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.