Mission of the CLAIM offices
The CLAIM offices’ mission is to go beyond the information, providing support during the whole process of reception and integration of immigrants, coordinating with the different local structures, and promoting interculturality at a local level.
These ACM services provide support and general information in several areas such as regulation, nationality, family reunification, housing, voluntary return, work, health, education, among other everyday issues.
Mission of the GAEI offices
The GAEI have the function of supporting migrants in different specialized areas in order to complement and solidify its integration process. There are specialized offices in different areas such as Legal, Social, Psychological, Health, Employment / Entrepreneurship, Conflict Mediation and other fields;
CLAIM and GAEI Network - an integrated service
Aiming to promote a close integration, CLAIM and GAEI result of different initiatives.
Some offices result from partnerships established between the High Commission for Migration, ACM, I.P. and local authorities and civil society, as well as recently integrated this network, firms that have resulted from civil society organizations projects, approved by ACM, I.P, in its new dimension as Delegated Authority of FEINPT - European Fund for the Integration of Third Country Nationals. All these offices, in cooperation, promote an integrated service.
In total, there are 127 offices, of general and specialized information distributed from north to south and islands, involving municipalities, the Regional Government of Madeira, civil society entities and higher education institutions. The service is personalized and has the support of skilled experts for this purpose, some of them also migrants.