What to do if there is a Health Care refusal?

You should go to the Health Care citizen’s office, to the Hospital, or instead to the Regional Health Authority. You can also go to the Health Authority, Department of Health or the National Immigrant Support Centre (NISC).
The Constitution of the Portuguese Republic determines that each citizen, even foreigners, have the right to general health care and for that reason, all the existing health resources should be available to each ones necessities, regardless of their economic, social and cultural conditions.
(under the decision of Department of Health no. 25 360/2001).
 
All health units have complaints books (yellow book) in the citizen’s office, where you can and should register your complaints.
You can also go to the citizen’s office, write a letter to Health Authority or the Department of Health. Complaints can also be made on the internet, in the Health Authority Portal or the in the Users Portal.
 

Source: Ministry of Health


Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

You can still opt for the telephone service, through the Migrant Support Line, app My CNAIM or by e-mail

Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)
 

National Support Centres for the Integration of Migrants (CNAIM)

CNAIM Lisboa

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17
E-mail: cnaim.lisboa@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Norte
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Algarve
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
Tel: 808 257 257 | 21 810 61 91 (Migrant Support Line)
E-mail: cnaim.algarve@acm.gov.pt
From Monday to Friday, between 8:30 am and 5 pm

PO ISE:
fundos.portugal2020@acm.gov.pt

FAMI:
fundos.comunitarios@acm.gov.pt

COVID-19 vaccination: online platform for registration of foreign citizens without a SNS (National Health Service) user number

Information cards on COVID-19 vaccination:

. Arabic (ar)
. English (en)
. French (fr)
. Hindi (hi)
. Mandarin (zh)
. Nepalese (ne)
. Portuguese (pt)
. Romanian (ro)
. Russian (ro)
. Spanish (es)
. Thai (th)
. Ukrainian (uk)

If you have a SNS (National Health Service) user number, please self-schedule your appointment

If you need support with registration and/or self-scheduling, or if you are facing constraints in the process, you can contact us by e-mail: covid19@acm.gov.pt

More information about the COVID-19 vaccination

Lockdown Easing Plan: Schedule and Rules

Lockdown Easing FAQ's

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

The information presented is purely indicative, with the main purpose  to provide general guidance without exempt, at any case, the consultation with the competent authorities and the use of professional advice regarding the addressed themes

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.