What are fees and what services need to be paid?

According to current legislation, health care is usually free, considering the user economic and social conditions. For each appointment or care provided, the user should pay an amount, called User Charge according to the rates.
More than half of EU Member States hold a cost sharing rule with the patient to access the family doctor, a specific ambulatory (specialized doctors not in general and family medicine and hospitalisation.
Cost sharing mainly exists by a copayment (in case of all the three service types) or franchise (in case of family doctor, a specific ambulatory) or still by a combination of these two payment systems.
All countries predict some way of relief or fees reduction for the most vulnerable groups (ex: children, elderly/ pensioners, people with low incomes and situations of chronic or severe disease).
Foreigners are bound to the same principles and rules that apply to the general population, in case of payment and fees relief, according to the current rates.
I am a foreigner and haven’t got a residency authorisation.
Health care units may require payment, in accordance with norms and current rates, for the health care provided to a foreign who doesn’t have a residency authorisation document.
However, it is important to refer that the law points out some exceptions: irregular foreigners in the following situations:
  • Urgent and vital health care;
  • Transmissible diseases Transmissible diseases representing a danger or threat to the public health (e.g. tuberculosis or AIDS);
  • Maternal and child health care and reproductive health care (access to family planning appointments, pregnancy voluntary interruption, monitoring women during pregnancy, delivery, puerperium and health care given to newborns);
  • Health care provided to underage residing in Portugal under the terms in Decree no. 67/2004, of 25 March;
  • Vaccination, according to the current National Vaccination Programme;
  • Citizens in social exclusion situation or with low incomes documented by the Social Security System.
  • Note: Each case referred above, depends of the economic and social situation of the person measured by the Social Security services.

People who request asylum and refugee, spouses or equivalent, direct descendents are relieved from paying fees, by presenting an asylum request or a residency authorization valid certificate, every time they go to the health services.


Source: Ministry of Health

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

You can still opt for the telephone service, through the Migrant Support Line, app My CNAIM or by e-mail

Migrant Support Line

808 257 257 (landline)
21 810 61 91 (mobile and abroad)

National Support Centres for the Integration of Migrants (CNAIM)

CNAIM Lisboa

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Rua Álvaro Coutinho, 14
1150-025 Lisboa
Fax: 21 810 61 17
E-mail: cnaim.lisboa@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Algarve
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory

Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro
8000-151 Faro
Tel: 808 257 257 | 21 810 61 91 (Migrant Support Line)
E-mail: cnaim.algarve@acm.gov.pt
From Monday to Friday, between 8:30 am and 5 pm



COVID-19 vaccination: online platform for registration of foreign citizens without a SNS (National Health Service) user number

Information cards on COVID-19 vaccination:

. Arabic (ar)
. English (en)
. French (fr)
. Hindi (hi)
. Mandarin (zh)
. Nepalese (ne)
. Portuguese (pt)
. Romanian (ro)
. Russian (ro)
. Spanish (es)
. Thai (th)
. Ukrainian (uk)

If you have a SNS (National Health Service) user number, please self-schedule your appointment

If you need support with registration and/or self-scheduling, or if you are facing constraints in the process, you can contact us by e-mail: covid19@acm.gov.pt

More information about the COVID-19 vaccination

Lockdown Easing Plan: Schedule and Rules

Lockdown Easing FAQ's

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

The information presented is purely indicative, with the main purpose  to provide general guidance without exempt, at any case, the consultation with the competent authorities and the use of professional advice regarding the addressed themes

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.